ELECTRONIC DELIVERY

You will receive the URL where to download the full version(s), and username and password to get access, upon our receipt of your credit card payment confirmation. This usually means immediate download but depending on the payment completion process can be up to 24 hours. If you have not received your download instructions within 36 hours, please send us an e-mail! It does happen that the e-mail with the download instructions does not reach your mailbox due to dysfunctional spam filtering.

If the credit card address is in a different state (USA) or country than the IP address where the order is placed from, you did not include correct address details, you used a free email address, or other inconsistencies exist with the payment data, a delay in order completion is to be expected or even a reversal of payment! We reserve the right to refuse and refund any order for whatever reason. No communication is possible regarding our decision to not accept an order.

A Multiple User License entitles an organization to receive one copy of the program, which can then be duplicated for the specified number of computers and/or be used in a network. Typically a multiple user License can be purchased for any of our programs based on the number of users that will be using it. Since our programs require online validation, not purchasing the correct number of licenses may result in interruption of your activities, for which you can only blame yourself, and not us nor our product.

Once you click on an order link above, you'll be sent to the ordering page where you can change the default quantity of 1 to what you require. The total amount minus the discount is automatically calculated if payment is made using PayPal, 2CO or Wire Transfer. The discounts vary from 25% to 55%.

A Company Wide License (more than 50 users or multiple worldwide locations) is available upon request.

Educational discounts for students: if your school has acquired an educational code, you can enter it during the ordering process to receive a student discount.

CONSULTANT LICENSE

The Consultant Extended License Agreement (CELA) is available for consultants, CPAs, business advisors, and others using our product(s) for writing plans or performing financial planning for third parties. This is an extension to the EULA. This license is obtained after consultant registration. Register your PlanMagic Official Consultant license here!

Secure server ordering
Browser communication with our secure order forms is protected up to 512-bit encryption according to the RSA SSL security mechanism, the most widely used security protocol on the Internet today. This means you can rest easy knowing that all order processing and transactions are secure using the newest available technologies. Our server is certified by a Geotrust SSL Premium Certificate.

Unconditional guarantee
We guarantee that our products will download to your computer and open as intended. If your product does not correctly download, please notify us so we can send the program(s) to you as email attachments.

Refunds
Software is and has always been sold AS-IS and refunds are only possible as long as the package is unopened (ask any retailer). Since downloading of software constitutes opening of the package, we do not issue refunds once our logs indicate the software was downloaded. This is esp. relevant since plan templates cannot be disabled once you have downloaded the program. If for some reason you did not download (yet) and you do not wish to continue the order, or we decide to refund the order even though downloaded, which is entirely at our discretion, we may refund the paid amount minus an administrative fee of up to $50.00 and/or minus the cost of templates included with the program or downloaded in addition to the program, within 7 days of purchasing. We dispute all chargebacks and do so successfully in many cases resulting in more costs for you and no software at all (we disable the license). Refunds of a bank transfer are costly, and therefore not issued at any time.

Updates
All minor upgrades are FREE to registered users for the period of 12 months after date of purchase depending on product purchased. All major updates will require an update registration, which is set at a lower price than the retail price. A major update is defined as a 25% or more change in a program's code. This change can be made by either adding new code or re-writing old code. All major updates significantly modify the program's function or interface or both. You can check for updates in the clients Center!

Privacy
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to third parties who would like to use our databases to advertise or solicit their products or services.